Only products purchased directly from Step2 Direct are eligible for return. Products purchased from other retailers must be returned to the original retailer in accordance with that retailer’s return policy.

The following items are not eligible for return:

• Replacement Parts
• Personalized Address Plaques
• Seasonal or holiday items after the applicable season or holiday has ended.  For example to My First Christmas Tree cannot be returned after December 23.

Return Authorization

All returns require prior authorization from Step2 Direct. To request a return authorization, please contact us toll-free at 1-866-429-5200, Monday–Friday, 8:00 AM–5:00 PM ET.

Returns sent without prior authorization will have any associated fees and shipping costs deducted from the refund, along with a 20% restocking fee.

FedEx Shipments

Products shipped via FedEx may be returned within 14 days of receipt for a refund of the purchase price, less original shipping charges.

Customers are responsible for arranging and paying for return shipping. Products must be returned new, unassembled, and in the original packaging.

Truck Shipments

Products shipped by truck (LTL, common carrier) may be returned within 7 days of receipt for a refund of the purchase price, less original shipping charges and a 20% restocking fee.

Customers are responsible for arranging and paying for return shipping, including any additional fees charged by the freight carrier, such as holding or storage fees.

Please do not refuse delivery.

If your truck shipment arrives damaged or with missing items, note the issue on the driver's copy of the delivery receipt and contact Step2 Direct immediately at 1-866-429-5200, Monday–Friday, 8:00 AM–5:00 PM ET, for further instructions.

Truck shipments returned to Step2 because of an incorrect shipping address or unscheduled delivery appointments will be subject to original and return shipping charges and a 20% restocking fee.

Refunds

If you are eligible for a credit on a return, it will be issued to the original payment method used for the purchase. You may also have the option to receive a promotional code to use toward your next purchase on Step2.com.

Step2 Direct reserves the right to charge a 20% restocking fee for consumers requesting excessive return authorizations.

Product Issues

If you receive a product that is not functioning properly, please contact our Consumer Service Department at 1-800-347-8372, Monday–Friday, 8:00 AM–5:00 PM ET.

Please note:

• Step2 Direct does not offer product exchanges
• Replacement part sales are final